Patient Advocate Role In Ensuring Health Care

By Arline Bradley


These individuals are primarily concerned with the care of patients and whether they have got sufficient knowledge about health plans. Patient advocate is a role that can be played by an individual or also by an organization that specializes in these services.

Individual advocates liaise between the patients and the provider of the health care service. These individuals normally have a background in matters of health care or social work. They may for example have been doctors or nurses who have changed their focus. The field of nursing has specifically focused on advocacy as part of its training. It is covered as part of nursing ethics. Those with legal knowledge will also find it very relevant. Worth noting is that most of those practicing in this advocacy have a degree in a particular field.

This advocacy entails providing services such as assisting old patients move into nursing homes, overseeing transportation of these individuals and also payment assistance.

Though no licensing or special qualifications are required to offer these services, institutions such as colleges and universities have come up with special programme meant to equip advocates with skills. They organize workshops and others even offer certificates. Basic legal knowledge is also of benefit. One is required to be updated on legislation and rules that have been enacted with regard to self advocacy services. Therefore self education is paramount.

This advocacy entails playing an extremely important role when it comes to communication. He or she has to ensure that the client is fully informed on the requirements of the health provider such as the various stipulated rules and procedures. He maintains that the health care provider has all the vital medical information concerning the client. He or She links the two and therefore ensuring that the client does not undergo any unnecessary strain or anxiety hence speeding up the recovery process.

He or she may go a notch higher to ensure that the client and the family have access to published medical materials that he or she deems necessary for them to have. This involves having family members kept abreast with what is happening with regard to the patient. He or she also keeps a close eye on the medical records and the general treatment of the former so as to ensure correctness and compliance. More to this, he or she may be involved in dispute resolution on behalf of the patient. This may entail filing suits or seeking the intervention of government bodies that ensure patient protection or even the help bodies that play oversight roles. Another important role is that of ensuring that information of the client is confidential does not get into public domain and if need be it must with his or her consent.

Advocates may also have positions in organizations that offer advisory opinion on health care issues. They ensure that the organizations put into consideration the interests and concerns of patients when making recommendations. They go a notch higher to ensure promotion of best practices in health care services. The government has been a key player in this by ensuring enforcement of these practices and handling complains through the set public offices.

In taking care of the patient, he or she must always ensure that he or she does not get too much attached with the former to an extent of affecting his or her work. The latter must be supportive and believe in the client. At times one has to act as spokesperson. Therefore the best person for the job must be caring and possess many more personal skills. A spouse, chaplain or even family members may play this role.




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